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Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


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HP Recommended
HP Office Jet 8620
Microsoft Windows 10 (64-bit)

My HP OfficeJet 8620 has the web services have been disabled error message and you recommend to another user to perform a comprehensive reset. I have tried everything I know to get this printer back.  It is online and I can connect via IP Addess to HP Officejet Pro 8620 Embedded Web Server. I have HP Instant Ink but it says it cannot connect to the printer even though it is online.  I cannot find or print my claim code. I have tried HP Print and Scan Doctor 5.6.1 several times without luck. Please advise.

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