• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution to configure HP FutureSmart Printers with Kiwi Syslog Server Click here to view the instructions!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎09-06-2021 05:43 PM

HP Recommended
Product: HP Office Jet 8620
Operating System: Microsoft Windows 10 (64-bit)

My HP OfficeJet 8620 has the web services have been disabled error message and you recommend to another user to perform a comprehensive reset. I have tried everything I know to get this printer back.  It is online and I can connect via IP Addess to HP Officejet Pro 8620 Embedded Web Server. I have HP Instant Ink but it says it cannot connect to the printer even though it is online.  I cannot find or print my claim code. I have tried HP Print and Scan Doctor 5.6.1 several times without luck. Please advise.

Category:
3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-07-2021 09:18 AM

HP Recommended

This Web Services have been disabled problem was related to HP Instant Ink.  HP Instant Ink could not find and connect to the printer.  5 minutes on the Phone with HP Instant Ink and all is well.  Printer has full functionality.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎09-06-2021 05:46 PM

HP Recommended

Screenshot 2021-09-06 164526.jpg

Was this reply helpful? Yes No

‎09-07-2021 09:18 AM

HP Recommended

This Web Services have been disabled problem was related to HP Instant Ink.  HP Instant Ink could not find and connect to the printer.  5 minutes on the Phone with HP Instant Ink and all is well.  Printer has full functionality.

1 person found this reply helpful
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.