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‎09-06-2021 05:43 PM

HP Recommended
Product: HP Office Jet 8620
Operating System: Microsoft Windows 10 (64-bit)

My HP OfficeJet 8620 has the web services have been disabled error message and you recommend to another user to perform a comprehensive reset. I have tried everything I know to get this printer back.  It is online and I can connect via IP Addess to HP Officejet Pro 8620 Embedded Web Server. I have HP Instant Ink but it says it cannot connect to the printer even though it is online.  I cannot find or print my claim code. I have tried HP Print and Scan Doctor 5.6.1 several times without luck. Please advise.

Category:
3 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-07-2021 09:18 AM

HP Recommended

This Web Services have been disabled problem was related to HP Instant Ink.  HP Instant Ink could not find and connect to the printer.  5 minutes on the Phone with HP Instant Ink and all is well.  Printer has full functionality.

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2 REPLIES 2

‎09-06-2021 05:46 PM

HP Recommended

Screenshot 2021-09-06 164526.jpg

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‎09-07-2021 09:18 AM

HP Recommended

This Web Services have been disabled problem was related to HP Instant Ink.  HP Instant Ink could not find and connect to the printer.  5 minutes on the Phone with HP Instant Ink and all is well.  Printer has full functionality.

1 person found this reply helpful
Was this reply helpful? Yes No
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