• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
HP Office Jet 8620
Microsoft Windows 10 (64-bit)

My HP OfficeJet 8620 has the web services have been disabled error message and you recommend to another user to perform a comprehensive reset. I have tried everything I know to get this printer back.  It is online and I can connect via IP Addess to HP Officejet Pro 8620 Embedded Web Server. I have HP Instant Ink but it says it cannot connect to the printer even though it is online.  I cannot find or print my claim code. I have tried HP Print and Scan Doctor 5.6.1 several times without luck. Please advise.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

This Web Services have been disabled problem was related to HP Instant Ink.  HP Instant Ink could not find and connect to the printer.  5 minutes on the Phone with HP Instant Ink and all is well.  Printer has full functionality.

View solution in original post

2 REPLIES 2
HP Recommended

Screenshot 2021-09-06 164526.jpg

HP Recommended

This Web Services have been disabled problem was related to HP Instant Ink.  HP Instant Ink could not find and connect to the printer.  5 minutes on the Phone with HP Instant Ink and all is well.  Printer has full functionality.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.