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‎09-08-2021 09:27 AM

HP Recommended
Product: Officejet 9012e
Operating System: macOS 11.0 Big Sur

I bought the Officejet 9012e in May. First day it arrived the one of the had an issue with connecting to my computer wirelessly and had to call Support. Since then it has been a huge challenge.

 

I get the error message on the printer that says:  

Check Your Account (this is the title bar)

"A problem has occurred with your HP account and you will be unable to print soon unless the issue is resolved.

To learn more, open the HP Smart app or visit www.hpsmart.com and sign in"

I have asked support a few times and this is becoming a pain in my ***.

Can someone figure out how to resolve this issue that HP needs to address?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.