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‎09-15-2021 10:39 AM - last edited on ‎09-15-2021 01:09 PM by

HP Recommended
Product: HP OfficeJet Pro 6970
Operating System: Microsoft Windows 10 (64-bit)

Printer is HP Office Jet Pro 6978  All-in-One

 

Product Number TOF29A

Cyan color will not print.  I have done the 3-pass "Clean Printhead " cycle at least 5 times, waiting at least 30 minutes between cycles.  No improvement.  I have replaced the cartridge with a NEW HP 902XL cartridge.  All cartridges are HP manufacture.  Black and other colors are all working.  Is there anything else to try?

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