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‎09-20-2021 11:30 AM - last edited on ‎09-20-2021 12:02 PM by Retired

HP Recommended
Product: Spectre x360
Operating System: Microsoft Windows 10 (64-bit)

I went through the HP form for help with a swollen battery. I received a case number, then days later, I received a message that the case was closed. There was no explanation for why the case was closed. There was no communication at all. There was no resolution or even information explaining repair options. As a customer, I at least deserve a message as to why the case was closed.

 

I found the case in my HP profile. There was a link to use if I had questions. The link took me back to the default support page without a way to privately ask what is happening. 

 

Overall, this is an unacceptable support experience. Essentially, the HP site had me fill out a form only to send me back a message that the case was closed. Why doesn't HP just post a note that says, "Your battery is swollen, tough luck. You won't get any spare parts from us." It would have saved me a lot of time trying to find a solution on the HP site.

 

Case ID: [Personal Information Removed]

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