Hp Spectre x360 Swollen Battery, Case closed without resolution/communication

[mbaker911]

I went through the HP form for help with a swollen battery. I received a case number, then days later, I received a message that the case was closed. There was no explanation for why the case was closed. There was no communication at all. There was no resolution or even information explaining repair options. As a customer, I at least deserve a message as to why the case was closed.

I found the case in my HP profile. There was a link to use if I had questions. The link took me back to the default support page without a way to privately ask what is happening. 

Overall, this is an unacceptable support experience. Essentially, the HP site had me fill out a form only to send me back a message that the case was closed. Why doesn't HP just post a note that says, "Your battery is swollen, tough luck. You won't get any spare parts from us." It would have saved me a lot of time trying to find a solution on the HP site.

Case ID: [Personal Information Removed]

[praveenbv]

Hi @mbaker911, Welcome to the HP Support Community.  

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

As this is a hardware issue, I'd suggest youContact HPin your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!