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‎09-21-2021 03:26 PM - edited ‎09-21-2021 03:28 PM

HP Recommended
Product: OfficeJet 8035 pro
Operating System: macOS 11.0 Big Sur

I installed 3 new color cartridges: Magenta, Cyan, Yellow. Black didn't need to be replaced. The printer failed to print Cyan. I ran all the diagnostics, including alignment, and deep multi-level cleaning of the printheads. The HP Printer diagnostic shows the ink levels to be full on each, including the Cyan cartridge. Printing the Diagnostic page nothing prints under the Cyan heading, but correctly under the other 3 cartridges. I followed the printed solution on this Forum, including removal of the cartridges, unplug, hard shutdown, wait 3 minutes; plug in and turn on the printer, then install the cartridges; print a page via the Copy command. Again the Cyan blue did not print. It was printing fine before I replaced. When I went back to the old Cyan cartridge, it now doesn't work. So it seems to be an issue with the printer and not the cartridge. I went to the HP site to contact support but it indicated that my printer is out of warranty so I couldn't get in touch with anyone. Please help! I'm in the US.

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