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‎09-22-2021 03:35 PM

HP Recommended
Product: Omen 17
Operating System: Microsoft Windows 10 (64-bit)

Installed new battery but it is not recognized.  Ran HP Support Asst. and it stated no  battery detected.  Ran HP Hardware diagnostics and it stated the the battery was fine and it passed along with testing the power adapter which also passed.  This all happened after getting a CMOS 502 error, in which I bought a new HP replacement battery.  After replacing the Battery, I no longer get the CMOS error, but when the computer is on, the battery meter showed 39%, plugged in.  Now I'm down to 30% and it is still not charging.

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