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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎10-03-2021 11:02 AM - last edited on ‎10-04-2021 11:39 AM by Retired

HP Recommended
Product: OfficeJet Pro 6968

I ran into the same problem with my 4 year old OfficeJet Pro 6968 printer. When I dug into the HP help and support link from HP smart, I eventually got a message that my printer had been identified as one that had defective cartridges, and that new cartridges were being sent. I had just received a new Instant Ink set a few days before I contacted them. It wasn't clear if this new Instant Ink set was the replacement for the defective cartridges, or just a routine shipping. I tried the new  Instant Ink cartridges, but no improvement.

 

As a result of a chat, HP sent me yet another set of all four cartridges, even though I had just received  the Instant Ink renewal ones. I tried these new cartridges,  but they didn't work. In fact, I have now lost yellow, too. So no Blues, no Greens, no Yellow. Everything is just pink--printing or copying. The person I chatted with said that if this last set of cartridges didn't work it would be a hardware issue. I'm not convinced of that, as the new yellow cartridge is now not working. So far I can copy and print in Black and White.

 

So, if someone out there has a different theory, dying to hear it.

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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.