• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎10-13-2021 10:12 PM

HP Recommended
Product: HP Spectre 360x

Hello,

I have a HP Specter x360 with the double right side USB-C charging ports.  Last year, it started having difficulty charging so I would have to wiggle the charger around to find a certain position in which it would charge. I had to purchase a new charger because I thought the charger was the problem. It turns out it wasn’t, I think the issue is that the USB-C charging ports does not work at all. I’ve read online that it is an well known issue.  Now, it no longer charges no matter how much I wiggle the charger. I would like to have it fixed/replaced as I have only owned this laptop for 2 years and all of my information is still stored on it.

 

Is it possible to get it repaired? How much might it cost and how long would it take?

 

Thank you. 

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.