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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎10-14-2021 08:54 AM

HP Recommended
Product: HP OfficeJet Pro 6978
Operating System: Microsoft Windows 10 (64-bit)

My printer claims to have a paper jam and a tray out of alignment.  None of those are true.  When trying to power off the unit with the power button, it cycles endlessly, and won't power down.  I have removed the power cord to shut it down.  Upon re-installing it, I got the 0x61000048 error.  I looked up the forums and followed the power cycle recommendations.  Now I get the 0x6100004a error.  The recommendations appear to be similar - i.e. resetting the power by disconnecting the cords.  Nothing is working.  I have installed new cartridges, and even after the recycle, I get this 0x6100004a error.  When trying to "HIDE" the message and attempt a print, I see there are two jobs awaiting print, yet I am unable to clear them.  When I select "Print", I do her the printer respond, but it immediately posts the message "There is a problem with the printer or print system.  Turn the printer off, then on.  if you continue to get this message, contact HP.  0x6100004a"

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