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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎10-17-2021 07:33 PM

HP Recommended
Product: HP ENVY Photo 6255
Operating System: iOS

I am getting the following message:

 

"Cartridge error - Either an ink cartridge is not installed or there is an issue with the installed cartridge. Replace or clean the cartridge to resolve the issue—you will not receive ink shipments until the error is resolved."

 

I cannot replace the cartridge as I have an HP Instant ink account, and it says that they won't send a new cartridge until this is resolved. It's a Catch 22 situation!


I tried everything listed here:

https://support.hp.com/in-en/document/ish_1721989-1461843-16

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