• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Does your laptop battery charge only when the laptop is turned off? Click here to view the solution
HP Recommended
17-cb1097nr
Microsoft Windows 10 (64-bit)

I had just within the last couple months bought a previous one refurbished from a laptop and computer store and it crapped out on me within the first 2 weeks with a battery problem and others. Well I got this one not long after and have had it since but I just got home today from working and the laptop was turned off and unresponsive, went to power it on with the charging cable plugged in and nothing happened. I unplugged the charging cable and my mouse will no avail still can hold the power button for a minute even with nothing happening. I wasn't home to see if it overheated and powered off or if it was just because of my power off and sleep settings. Weird thing to is I left this morning and it was on and downloading games  working perfectly fine the night before as well. To come back to this, please help!! I need this for school too I have classes and school work to do! Also just recently upgraded to windows 11

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.