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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎11-10-2021 07:10 AM

HP Recommended
Product: Probook 450
Operating System: Microsoft Windows 10 (64-bit)

My camera is showing a black screen when I click on Camera or use through Teams even though the camera light is on. 

I've tried updating the drivers - it's says I'm on the best driver

I've tried resetting the camera

I've tried adding the DWORD EnableFrameServerMode in 

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Media Foundation\Platform

Please help as nothing seems to resolve this! 

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