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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎11-14-2021 03:18 PM

HP Recommended
Product: HP Smart Tank 750 series

Hello.

Few days ago I bought printer HP Smart Tank 750.

I set it up and printed few paged.

Then I wanted to scan some documents, I opened the cover lid, put the document on the glass, closed the lid, but the copy buttons were not active.

The copy done via AFD is working fine, also scanning using SMART Application or HP scan application is ok.

I tried to power printer off and on, without success. Once happened that I fogot to power off the printer and it get into sleep mode, I opened the cover lid and copy buttons were active and I was able to do document copy.

Immediatelly the printed was set up and conected to wi-fi (internet) it was automatically updated to newest firmware (SAYAADPP1N001.2137A.00)

I don't know what cause the issue, if it can be firmware update related or just some software or hardware error.

I will contact HP support and seller, due I have bought the printer just 5 days ago.

 

If you have any experience with such issue or any idea how to check/solve the issue, please answer.

 

Thanks

 

 

 

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