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HP Recommended
Printer MFP 135w
Microsoft Windows 10 (64-bit)

I have tried all options to re-connect my printer to a new network and none is working... I spent many hours trying to solve it myself but HP support is terrible...

- Tried pressing wifi+cancel buttons to set up the printer using HP Smart.

- Tried to use HP Smart, Scann Doctor, USB connection to wireless

 

I feel the only option I have at this moment is to factory reset this printer and configure it again, but there's no option on the menu to do it.

How do I factory reset my printer?

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