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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎11-16-2021 07:24 AM

HP Recommended
Product: HP ENVY 7800 All-in-one Printer
Operating System: Microsoft Windows 10 (64-bit)

My HP ENVY Photo 7800 All-in-one Printer Series, Model: 7855 keeps requesting I "remove and re-install indicated cartridge". It is an HP ink cartridge (the tri-color high volume ink supply one) and 3/4 full (according to the printer info) . I have removed the cartridge several times and cleaned the head then re-installed it. The error message continues to display. Unfortunately my 1 year printer warranty expired Sep 6, 2021 so it is not an old printer. Additionally I have powered down the printer several times thinking a "reboot" might help. I know the cartridges have "chips" embedded in them, could an error on the programming of the chip be an potential issue or is a "sensor" in the printer itself that needs repair or replacement? Please Help!

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