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    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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Microsoft Windows 11

I just changed to Windows 11.  Now my HP Laserjet Pro CM1415 NFW no longer has a scan icon.  And when I do access the scanning menu through the printer driver, it no longer allows me to scan as  PDF.  Just as a Tif, a jpeg, etc.  No one wants to receive a document unless it is a PDF.

I have attempted to download the drivers, numerous times.  I get a fatal error each time.

Do Windows 11 drivers exist for this printer?

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