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‎11-26-2021 01:49 PM

HP Recommended
Product: HP OfficeJet Pro 9025e
Operating System: Other

I have a brand new HP OfficeJet Pro 9025e that I'm trying to connect to a new MacBook Pro running MacOS Monterey Version 12.01.1.   I've downloaded HP Smart on the computer, but have not been able to connect computer to printer, despite numerous attempts at shutting down, disconnecting, and rebooting the printer.   The printer's set-up screen seems frozen at set-up.   Swiping up, down, sideways, etc., has no effect on the set-up screen.  The result is that I cannot get to the control panel Dashboard, from which the manual says I can get connected.  The blue wifi light does not come on when I turn on the printer.   This is really frustrating.  The HP manuals say that I can solve my problem via the control panel Dashboard.  This is of no help when I can't get to the control panel Dashboard.   Help/suggestions are welcome.  Thanks.   Do I have a defective control panel?  

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