• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎12-01-2021 09:38 AM - edited ‎12-27-2021 12:53 PM

HP Recommended
Product: Color LaserJet MFP M281fdw
Operating System: Microsoft Windows 10 (64-bit)

UPDATE POSTED BELOW!

 

My Color LaserJet MFP M281fdw, all the sudden yesterday Nov. 30th, printer popped up with this message and has become utterly useless.  Need fixed ASAP.

 

20211130_110906.jpg

 

Also should note, running newest firmware 20211109

 

If this helps, the HP Smart Utility is mentioning something about a lack of connection to the internet.  Is this an issue with validating cartridges through HP's Servers?  See image.  

 

Capture.PNG

 

Should also be noted my validation is turned off in settings.

 

Capture2.PNG

 

-----------------

UPDATE

 

Wanted to post a temporary solution here so people don't have to dig through this post... I would suggest contacting HP directly through phone to get them to change this ridiculous policy.  It is indeed intentional as shown in the firmware notes on their site and I can't believe this company would do this...

400.JPG

 

Follow the steps outlined in this reddit article

https://www.reddit.com/r/printers/comments/jpgpp3/hp_laserjet_pro_m280_m281_printer_series_20200612/...

 

If your printer is on your network (either with a physical cable or on WiFi, you should just have to run the exe, select your printer and click Send Firmware, then wait..  After the awakenchurch_0-1640633552396.png icon appeared I did go physically power cycle the printer, and a few minutes later it started the firmware downgrade on the printer itself.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.