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‎12-08-2021 08:53 PM

HP Recommended
Product: HP Officejet pro 8600 plus
Operating System: Microsoft Windows 11

Date of post: 12.08.2021. I use only HP genuine printer cartridges. My 950 black cartridge was nearly depleted. I had a spare genuine 950XL cartridge sealed in the box ready to be used as a replacement. The replacement box noted cartridge origin in Malaysia with warranty until Jan 2022. Placement of the 950XL cartridge generated a printer error for which only a hard reset would work -- turn off printer, disconnect power cords, reconnect power cords, turn on printer. This sequence failed 3 times. Switching out new 950XL cartridge for the old spent 950 cartridge (with hope to print only in color) generated printer error that device could not print with empty black cartridge. Reinserting replacement 950XL cartridge generated message that genuine cartridge was in place but is was used. The printer cycled through start up, but ultimately generated the same error stating the printer would not print without a hard power cycle. I am dead in the water. The replacement 950 XL cartridge was not used and was under warranty. I have ordered another 950 black cartridge, but wonder if this device is beyond hope. Suggestions? Comments?

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