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‎12-13-2021 04:51 AM - edited ‎12-17-2021 02:02 PM

HP Recommended
Product: HP OfficeJet Pro 7740

The scanner on our OfficeJet Pro 7740 suddenly starts output the whole page full of color stripes. Same thing goes when copying and it doesn't matter if using the glas or document feeder, starting the scan on the device or using the web interface. See the attached pictures down below.

 

We're using the latest firmware (2113B) and have tested to reset the machine.

 

Anyone knows what may caused this issue? A loose cable inside perhaps?

 

  • Paper copy using the device: 

Paper copyPaper copy

 

  • Scanned document

ScannedScanned

 

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