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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎12-16-2021 05:53 PM - edited ‎12-16-2021 05:54 PM

HP Recommended
Product: HP
Operating System: Microsoft Windows 11

My HP Rechargeable MPP 2.0 Tilt Pen came with the Spectre x360 and the pen worked fine in the beginning but it stopped working out of nowhere. I tried changing the tip and charging it but it still doesn't work when I try to use it. When I click on one of the buttons as I hold it to the screen, I see the cursor but it doesn't do anything if I try to click on something, I can only see the cursor. 

 

Also, is there a customer service number I can call? I couldn't find anything when I tried looking it up myself

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