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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.

‎12-19-2021 09:55 AM

HP Recommended
Product: Example: envy 6455e
Operating System: Microsoft Windows 10 (32-bit)

Since I purchased this printer, it will NOT stay online.  Now it will not reconnect.  I have shut it off and unplugged it, **bleep** off my devices, rebooted my WiFi and all that happens is the purple light just keeps searching.  The not so smart, HP smart app, says “connect to the internet.”  Well yes....??  The printer is sitting beside the rebooted router. 

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