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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎12-22-2021 08:16 AM

HP Recommended
Product: HP Envy 7855
Operating System: Microsoft Windows 10 (64-bit)

On my HP envy 7855, the little screen on the printer gets an error message "d80774ec" after about 20 minutes after a restart.  The printer is fully functional til then.  Not sure if this matters, but I am subscribed to InstantInk.  These are the steps that I have gone through to try to resolve the issue.  

  1. Reset my printer - Plugged it out and waited several hours. Removed the cartridges as well.  I have also reset everything to factory settings. 
  2. Cleared the network settings, and switched to 2.4Ghz band
  3. Checked to see if the firmware was up to date - It has the latest update.

I am not sure what else can be done.  Please advise if there is a solution.  It's barely out of warranty which makes this even more frustrating.

 

Thanks 

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