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‎12-24-2021 06:45 PM

HP Recommended
Product: ENVY 5020

My old cartridge ran out of ink. I replaced it with the Instant Ink, HP supplied cartridge straight out the packet. The printer does not recognise the cartridge and says it has to be changed. I have tried removing & replacing multiple times, and it still fails. I reinserted the old cartridge and it was recognised, although obviously it has no ink! I have tried multiple help sections including the Virtual Assistant but all I have done is waste 2 hours of my life, and all steps make no difference. How do I get a replacement cartridge?

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