• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎01-02-2022 02:34 PM

HP Recommended
Product: HP Officejet Pro
Operating System: Microsoft Windows 10 (32-bit)

I am able to scan from my printer using the HP Smart App.  However, when I press "scan" on my printer/scanner, it prompts me to select another app to use (it gives me 5 or 6 choices), and when I choose the first one, it will only print from the glasstop and not provide an option to print one page (or multiple pages) from the document feeder.  I used to be able to just press scan on my printer/scanner and whether I had a document on the glasstop or in the document feeder, after I selected the computer listed, it would just automatically scan the document directly into my document center on my computer without me having to select any special application to open.  Are you able to tell me how to set it up like this again, or will I always have to open the HP Smart App to scan going forward?

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.