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‎01-04-2022 08:10 AM - edited ‎01-05-2022 10:45 AM

HP Recommended
Product: HP ENVY x360 - 15-bp131ng
Operating System: Microsoft Windows 10 (64-bit)

HP ENVY x360 - 15-bp131ng - just out of warranty and my left hinge has become detached on the monitor side, causing bottom monitor frame to pop out. My laptop was in perfect condition.  No drops or bumps. Light use.  Based on the large number of HP customers that are experiencing this same issue, I can't help but to think this is a HP ENVY x360  hinge manufacturing defect. Do you have a system in place to resolve this or am I on my own and left with a defective laptop?

I would be very grateful to hear from you!

 

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