Printer Ink Cartridges & Print Quality

Hello,

I'm hoping someone on here may be able to help, unfortunately I've not had success speaking to HP's customer support teams.

The problem I am having is that printouts are not matching the image preview. Instead, they are missing a couple of millimetres around each edge, as though the printed image had been zoomed in or cropped slightly compared to the image show in the preview.

This problem occurs whether printing from a smartphone or a Windows PC or laptop. 

When speaking to HP's team I've explained that I understood that unless the image I had taken exactly matched the aspect ratio of the paper then either the image would need to be cropped or there would be white lines on the final printout. That's fine. My problem stems from the next step: once I've selected scaling to either "Fill Page" or "Fit to Page" in HP Smart I then see an image preview which looks perfect but then the printed picture has some of the image missing.

I've done numerous test images (changing a large number of options) while on the phone with support with no solution found.

One test I inadvertently did though was to print a 4x6 photo onto an a4 piece of paper rather than select the photo paper draw. When I did this, the printed image was complete but slightly larger than a 4x6 piece of photo paper. This seems to me to be the problem, the printer may recognise that it has paper in it of a given size but the printouts it is trying to produce are as if the paper were slightly larger than it actually is.

I've tried printing on HP 4x6, 5x7 and a4 paper (very glad I've got an instant ink trial) and all show the same problem.

I've also tried multiple different pieces of software to print from on a pc and have also tried cropping the image down to the correct aspect ratio before trying to print it out. None have worked.

I've tried to attach a photo of the printout done on a4 and 4x6 paper. The items in the image are exactly the same size but one covers a slightly larger physical area than the other.

Any help to resolve this would be appreciated. Unfortunately my next step will be to return the printer at this rate.

Paul