• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about printers, Click here to check it out!

‎01-06-2022 01:22 PM

HP Recommended
Product: HP Office Jet pro 6978
Operating System: Microsoft Windows 10 (64-bit)

HP OfficeJet Pro 6978 printer will not feed paper straight and therefore jams.  I had a sheet with labels, and that got stuck.  Don't know if one of the small labels could be stuck somewhere I can't see.  I have checked by taking paper out with "handle" device being removed (by ink cartridges), and taking out paper tray and turning it on its back to see if I could find anything.  There is no paper stuck in the printer. How do I get it to start feeding paper straight into feed areas?  It worked beautifully until about 15 mins. ago.  Thank you

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.