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‎01-11-2022 01:51 PM

HP Recommended
Product: HP Envy 6055
Operating System: macOS 10.15 Catalina

Hi there,

 

Recently, the black ink cartridge in my HP Envy 6055 printer stopped working completely. There was a paper jam, and after I got the jam cleared, my printer will not print using the black ink cartridge anymore.

 

I've tried everything I can think of besides replacing the cartridge: cleaning the printhead, aligning the printhead, printing a quality diagnostic report, cleaning smear, restarting the printer, printing from a different device, forgetting/reconnecting the printer. Nothing I've tried seems to work. I have ordered another cartridge, and I'm hoping that will fix the issue and it's just a problem with the cartridge. However, I'm currently using Instant Ink cartridges, and I can't figure out where or how I would get a replacement for my current nonfunctional cartridge. The ink level on the cartridge still appears sufficient, so I can't get a replacement from HP. Is there a way I can report the cartridge as defective, and get a replacement sent (assuming the issue is just a cartridge issue)? 

 

Thanks!

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