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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎01-17-2022 08:41 AM - edited ‎01-17-2022 08:47 AM

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Product: HP OfficeJet Pro 9015e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

   Setting up a brand new OfficeJet Pro 9010e.  In EWS Web Services appears connected/connected properly.  Clicking on SCAN on the black bar at top returns error message "You cannot use this function because it has been disabled. For more information, contact the person who set up the printer."  It has not been disabled.  I've updated printer firmware, removed and added Web Services multiple times.  Wiped printer back to Factory Defaults and reconfigured repeatedly.  Removed and reinstalled HP Smart software repeatedly.  Error persists.

   Also, I often prefer to initiate scanning from the printer.  On the Control Panel, clicking on Scan, Computer brings up a list of my computer name, Scan to my computername and Computer Not Listed.  Choosing the first works OK.  Choosing the second fails with message "Software Required - Visit 123.hp.com to get the HP Smart app or other HP scanning software for your computer."  HP Smart is already installed.  Also, occasionally Windows Fax & Scan software opens up.  I'm presuming this shouldn't be happening.

   I'm a retired IT Tech (Desktop Support).  I've supported HP multifunction printers for years.  My last personal device was an OfficeJet Pro 8600 which I absolutely loved.  I've never had so much trouble setting one up.   If anyone has insight into this error and how to resolve it  I'd be grateful.  I'd also like to resolve the issue with the "scan to my computer" function.  Maybe just remove it somehow?  Thanks!

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