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‎01-18-2022 09:44 AM

HP Recommended
Product: HP OfficeJet 3835 All-in-One Printer
Operating System: Microsoft Windows 11

Hello people in my computer...

 

I am having a nightmare with my printer (which may be heading out a window very very soon!).

 

There are no colour management options. The printer prints in colour from my phone but refuses to do so from my laptop. I have tried scan dr etc and every way I can think of to resolve the problem. I have installed, uninstalled etc etc i dont know how many times following advice on this forum:

 

I understand you are not able to print in color from your PC. Let us try these steps:

  1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
  2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
  3. Select 'Add a printer using a TCP/IP address'
  4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
  5. Type in the 'IP address in Hostname or IP address' box, click next
  6. Proceed to the next steps by following the on-screen instructions.
  7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing

 

I still have no option to print in colour! given i have a HP laptop this should be an easy thing to resolve but no chance. Please save me and my printer as i am currently paying for instant ink i cannot use. HP may well loose a customer.

 

Kind regards people in my computer.

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