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‎01-22-2022 12:55 AM

HP Recommended
Product: HP ENVY 4520 All-in-One Printer
Operating System: macOS 11.0 Big Sur

The social support team sent me instructions to CTRL+SHIFT+RIGHT CLICK next to the ink levels to get the unique codes that allows support to generate a region change key.

 

Unfortunately when I put it the EU purchased cartridges (printer was bought in Europe), the Supply Levels page on HP Smart only shows publicity to the ink service. I tried to CTRL+SHIFT+RIGHT CLICK everywhere to no success. Tried on Mac and Windows

 

CEFB604C-D029-4C59-8258-E7E0F0C0F82D.jpeg

 

257C2D76-8AE0-4914-97E4-DE6A7F0637FF.jpeg

I do see ink levels here if I load the US cartridges, which are currently out of ink. Still can’t CTRL+SHIFT+RIGHT CLICK here either.

81BF3817-F7EB-420D-BEEA-13A1E09536AE.jpeg

 

Also found another support thread from May 2021 where the user claims the same problem.

 

I’m assuming the app has changed and this functionality has moved somewhere else. Hoping someone here has been through it and can tell me where 🙂

 

Thanks in advance

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