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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
HP Recommended
HP ENVY 5642 e-All-in-One Printer
macOS 11.0 Big Sur

My printer is connected to the internet, but when I try to print it can not be found or it says that it is not connected, but the blue light is on.

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