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‎01-26-2022 08:19 AM

HP Recommended
Product: HP ENVY x360 - 15-cn0013nr
Operating System: Microsoft Windows 11

I have a notebook for 3 years, no repairs, so I applied for care pack rebate on Nov. 21.  On Nov. 22 I received email that everything was in order and I could expect rebate in 6 to 8 weeks.  When I did not receive after 8 weeks I emailed IBS Focus CRC for status but never got a response.  The phone number on the care pack webpage (800-504-2007) rings 10 times and disconnects.  The website HP.com/go/rebatecenter gets an error message "site cannot be reached".  Has anyone been in this situation and what can be next step?  Thanks.

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