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01-26-2022 08:19 AM
I have a notebook for 3 years, no repairs, so I applied for care pack rebate on Nov. 21. On Nov. 22 I received email that everything was in order and I could expect rebate in 6 to 8 weeks. When I did not receive after 8 weeks I emailed IBS Focus CRC for status but never got a response. The phone number on the care pack webpage (800-504-2007) rings 10 times and disconnects. The website HP.com/go/rebatecenter gets an error message "site cannot be reached". Has anyone been in this situation and what can be next step? Thanks.
01-27-2022 06:04 AM
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01-27-2022 06:23 AM
I finally received an email yesterday from IBS FOCUS CRC telling me I would receive my rebate check in about 7 days. This is good news, but my frustration could of been avoided with better communication. A simple reply to my request for status that payment would be delayed beyond 8 weeks would have been welcome. They also have to repair their Care Pack 800 number and rebate status webpage.
I did receive a phone call from HP Service Support yesterday which was much appreciated. I like HP products and will continue to buy.
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