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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
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Since purchasing my HP ENVY printer in August, 2021, I have used the Printer Assistant to scan documents to my computer.  In the past few days I attempted to set up the "Scan from Printer to Computer" capability.  It gave me an error message that although the printer was connected to the computer,  HP Smart did not have the correct software to scan my document.  that's ok with me.  But when I went back to scan from the Printer Assistant on my computer, it would not open and let me do so.  What have I changed that I should change back so I can again scan documents to my computer?

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