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Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
02-10-2022 12:57 AM
Product: HP OfficeJet Pro 8028e All-in-One Printer
1.5 hours on chat with support. they had NO idea. suggested I pay extra for premium support -infuriating. for a printer I bought last week. Would NOT scan - got this in a loop for an hour. reboot, blah blah
FINALLY DISCOVERED. click on "Sharing Preferences" in the Printer systems box
I clicked on "internet sharing" and "bluetooth sharing" and HP Smart finally connected. Whew. That's 3 hour of my time I'll never get back.
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