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‎02-14-2022 03:40 AM - edited ‎02-14-2022 04:27 AM

HP Recommended
Operating System: Microsoft Windows 11

Since downloading Windows 11, my HP Envy 5020 Printer/scanner will not scan any documents. Can anybody help me please? Thank you.

I have just seen how many people are having the same problem and have tried one suggestion that ECHO_Lake advised but my HP Envy 5020 still does not scan. The printer and the copier work but it won't scan. Hewlett Packard should do as Epson are doing which is provide a link to a free 'patch' that enables the windows 11 and the scanner to be compatible and once again work. My sister has an Epson which is over 10 years old yet they still did this for her and didn't charge. When we bought the HP computer 3 years ago we deliberately opted for a new HP printer/scanner as we thought the 2 would be compatible, whatever software updates were installed. We were wrong and now HP are just providing virtual support that has had me and clearly many other people wasting hours and days of their time by going around in circles in the website. Hewlett Packard it is not good enough!!

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