• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
HP Recommended
macOS 12.0 Monterey

I'm using the HP Smart app and would like to scan a document.  When I open the app and hit the "SCAN" button I'm directed to a prompt which says:

 

"Find the open browser window, then sign in to you HP account.

Note: The window might be behind another open browser or minimized."

 

Before opening the HP Smart app I've opened both Firefox and Chrome and have logged into both browsers.  

 

All I get it the spinning wheel of death... Nothing.   

 

I'm using the most recent version of the HP Smart App 13.4.2 and Monterey 12.0.1

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.