• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎03-07-2022 06:13 AM

HP Recommended
Product: HP Envy 5020
Operating System: Microsoft Windows 11

I just went to print a document and it was showing that my HP ENVY 5020 was offline whether I tried it via wifi or via the USB cable - neither were detected.  I noticed that there was a question mark lit up on the left of the display screen on the printer.  I tried to power off the printer using the on/off button but it was unresponsive.  I tried to swipe the display and press any of the other buttons - again it was unresponsive.
I opened the paper tray to check that and then an error code came up on the screen: Error Code OXOO829C98 HW_WATCHDOG C
Can anyone advise what I need to do to correct the error?  It was printing happily earlier this morning and I have no idea why it is suddenly showing this error code?!

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.