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‎03-11-2022 05:40 PM

HP Recommended
Product: HP Officejet Pro 8020
Operating System: Microsoft Windows 11

I have a Dell laptop with Windows 11 installed. I bought a new HP Officejet 8020, was able to connect it via USB with HP Smart, and everything worked fine (print, scan, etc).  After restarting the computer, it never worked again.  I have tried disconnecting and reconnecting the USB, powering on and off the Officejet, unplugging and replugging, restarting computer etc.  I downloaded and installed the offline HP EasyStart software package and that didn't work either.  The odd thing is I can use the Officejet as a printer via Windows - print test page, print from apps like Acrobat, etc.  But the HP Smart doesn't recognize it, the EasyStart Officejet software says it's not connected, etc.  This prevents me from using the scanner.  Any idea what is wrong or how to fix?

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