• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎03-14-2022 08:34 AM - edited ‎03-14-2022 08:38 AM

HP Recommended
Product: HP OfficeJet Pro 9015 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Accidentally did a cold restart on my OfficeJet 9015 printer which is enrolled in the instant ink program.  When printer restarted, the display says 'Cartridge cannot be used until printer is enrolled in HP instant ink' with a button labeled 'Hide' in the lower right corner.  Hit the hide button.  Then 'Align the Printhead' message was displayed.  Hit the 'Continue' button.  The display then showed the message 'Printing the alignment page' and it just sits there.  The HPSmart program was of no use.  HP Print and Scan Doctor could not resolve the issue.  What do I need to do to get my printer to work again?

Labels:
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.