• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Ready to level up? Join the Expert Program—
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎04-04-2022 04:57 AM - edited ‎05-04-2022 02:30 AM

HP Recommended
Product: HP ENVY Photo 6232 All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

Error: Cartrige does not communicate correctly with printer. If problem persists change cartrige.

(It shows it being the black cartrige)

 

Does anyone know how to solve this?

I took the cartriges out and placed them in again. It didn't help. I went through HP Smart help, but it didn't help.

 

I'm paying 'Instant INK' to send me cartriges when they're low on ink.

 

Thanks in advance

 

UPDATE: Had the same problem again a week later. It worked to take out the black cartridge and put it in again twice. This leads me to belive the problem is not with the cartridge but with the printer's interface to the cartridge. Next time I get this problem I will try to clean the interface.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.