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Help needed please.  I have a HP Envy 4504 that has been connected for years to my WiFi and Windows 10 PC plus all the Apple products in the house.  It used to frequently play up saying it was offline, but after signing into the printer queue on my Windows 10 PC, I could get round that.  However recently the printer has become disconnected from WiFi.  So things like the Print & Scan Doctor can't seem to help.  At first, I turned everything off (router and printer) and it connected.  However about an hour later (when the printer went into sleep mode) the WiFi dropped out again.  Since then I've not been able to find my network via the start up wizard. 

 

I've powered off the router and the printer to no avail.  Everything else that is connected to the WiFi is working.  Any clues?  Is it knackered and needs replacing?  Any help greatly appreciated.  

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