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‎04-11-2022 04:02 AM

HP Recommended
Product: HP Officejet Pro 8600 e-All-in-One Printer - N911a
Operating System: Microsoft Windows 8.1 (64-bit)

Printer keeps showing "Improper Shutdown"  and "Paper Jam" messages. I have looked online and followed the suggestions:  I've cleaned all accessible rollers and followed online support on resetting by unplugging cord when printer on leaving for over 3 minutes, unplugged from wall socket, pressed power button to discharge unit, but still not clearing. I understand there's a hard reset option that might work but need help in how to do and access as display panel will not allow me to enter the menu's.

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