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‎04-23-2022 11:58 AM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer
Operating System: Microsoft Windows 11

A few years ago, I suggested to my customers to update printers and move to HP from Kyocera printers.  This way they can have a personal printer in each office.  My problem is every time there is a update to the computer OS the printer stops working and then you have to relogin to the app, when no one remembers the password.   I've tried to get the Basic HP Scan to install but it keeps defaulting to HP Smart.  This has become a real nightmare for me as the IT guy just trying to help out.  My other customers using Brother or Cannon does not have this issue.   Only 3 of my customers with HP printers.  I'm about to pull the plug on HP for this reason.  Can anyone tell me how to keep this from happening?  

 

Thanks in Advance.

 

Frustrated IT Tech

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