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‎05-09-2022 08:23 AM - last edited on ‎05-11-2022 08:32 AM by Retired

HP Recommended
Product: HP ENVY 5541 All-in-One Printer
Operating System: macOS 10.13 High Sierra

I am re-posting this as the issue is not resolved ... I have now stopped using the HP Smart App to print from mobile devices as it does not work. The "Tray Empty or Open" issue does not appear when using other print methods, therefore I'm assuming there is no hardware issue. I have tried uninstalling and re-installing (everything!) with no success!

 

Help (again)!

 

Hi,

 

When using HP Smart app on iPhones I get an error stating "Tray Empty or Open". The main tray has paper and is closed.

 

I have no such problems when not using the HP Smart app ... if I select "Print" rather than "Print with HP Smart" I have no problem with trays empty or open?

 

Can anyone help?

 

Thanks,

 

Tim

 
 
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