• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎05-12-2022 12:28 AM - edited ‎05-13-2022 09:33 PM

HP Recommended
Product: HP Smart Tank 615 Wireless All-in-One
Operating System: Microsoft Windows 10 (64-bit)

Hi,

     Yellow and Cyan are not printing because ink hoses are not feeding ink to the tricolor cartridges. Based on my observation the hose from the ink tank has a lot of air bubbles which blocks the ink from being fed to the tricolor cartridge. I have two options in removing the bubbles:

1.) Slowly blow air in the ink tank to force the ink inside the hose, and

2.) suck the air from the hose through feeding nozzles but I can't find a correct hose size to fit in the feed nozzles.

 

     Or is there an ink flushing or ink purging app from HP?

 

Any suggestion and comments are welcome, thank you. 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.